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The Impact of COVID-19 on E-Commerce


Dr. Ebrahim Mazaheri

Associate Professor, Lazaridis School of Business & Economics, Wilfrid Laurier University, Canada

About the Book

Almost all businesses have experienced the impacts of COVID-19 pandemic. The impacts on some businesses meant bankruptcy and for others meant more growth and revenue. Many believe that business after COVID-19 won’t be the same. The pandemic has changed the way customers do shopping and businesses sell products/services.

Many customers now prefer to do online shopping rather than going to the retail store. A new report by PYMNTS indicates that consumers are 31% more likely to do online shopping in 2020 than they were in 2019[1]. Furthermore, more and more customers are using their mobile devices during the pandemic than ever before; PYMNTS also reported that almost 55% of all 2,062 consumers they surveyed “used their mobile devices to help them complete their most recent purchases.”[2] Even though the majority of businesses hit hard with COVID-19, reports are showing almost 130% year-over-year growth in the U.S and Canadian e-commerce orders as of April 21, 2020 (Columbus, 2020)[3].

The chapters in th book illustrate how the COVID-19 pandemic has impacted different areas of e-commerce; from customer behaviour to supply chain management and cover all three types of e-commerce: B2B, B2C, and M-Commerce. The e-book is the ideal resource for entrepreneurs, business owners, marketing professionals, and academics.

Published: December 29th, 2020

ISBN: 978-1-8381524-8-2

Copyright year: 2020



Open access peer-reviewed

1. Chapter One




Open access peer-reviewed

1. Chapter Two





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